One of the hallmarks of a healthy FinOps practice is the establishment of efficient processes driven by clear lines of communication across teams. With many stakeholders across the organization taking a vested interest in cloud cost management, ensuring that the right information is delivered to the right people in a timely manner is paramount to the success of the business.

DoiT Cloud Intelligence helps customers manage their data and information channels through the Notification Center. Here, users can configure their notifications to ensure not only that the most relevant data is being delivered to their everyday communication tools like Slack and MS Teams, but also that key stakeholders are kept informed with data that’s both meaningful and actionable.

Let’s take a deeper dive into the DoiT Notification Center, including the problems it solves and how we tailored it to best help our users.

A key feature for FinOps Communication

Managing cloud cost notifications can be overwhelming. The Notification Center simplifies this by centralizing alerts, ensuring critical information reaches the right people on time. This helps users respond quickly to incidents, preventing issues before they spiral out of control, and make the most of their cloud investments.

Some of the standout features include:

• Multi-Platform Support: Notifications can now be sent through Slack, email, and MS Teams with minimal setup.
• Granular Control: Users can manage exactly which notifications they receive and how they get delivered, all in one place.
• Enhanced Privacy: Sensitive alerts can be sent to private channels, adding an extra layer of data confidentiality.
• In-App Notifications: Customizable alerts can be viewed directly within the app, making it easier to stay on top of things without leaving the DoiT Console.

Solving real customer problems

The key for any new feature within DoiT Cloud Intelligence is its ability to address specific challenges that we hear across our customer base on a regular basis. Based on those conversations with customers and partners, our product, design, and dev teams are focused on solving several significant challenges across our user base:

• Notification overload: While data and information is critical, a deluge of notifications quickly becomes counter-productive, as customers are unable to distinguish the important notifications from the rest of the noise. DoiT solves this for our customers through streamlined, relevant alerts that can be tailored to each user within the platform, ensuring that they only get alerted about issues that have real significance to their day-to-day responsibilities.
• Limited channel customization and control: One of the key ways that users can filter through the noise is through flexible communication. DoiT enables notifications to be sent to different platforms and channels, ensuring that only relevant stakeholders are notified, and separating human interactions from automated alerts.
• Privacy and security: For large organizations with sensitive data, sharing alerts in general-crowded channels poses a risk. The DoiT Notification Center offers private Slack and Microsoft Teams channel support, ensuring that sensitive information reaches only the intended audience.
• Simplicity and ease of use: Forget clunky notification systems. Our Notification Center simplifies the configuration process that can take up so much time and effort in other solutions on the market. The process takes just three easy steps: name your alert, choose your channel (email, Slack, or MS Teams), and customize your preferences. No technical expertise needed.

Value-Driven Development Process

Building and improving upon the Notification Center has required the DoiT product team to be flexible and responsive. We listen closely to our customers and stakeholders, making sure each release tackles real problems that matter to them.

At DoiT, this involves splitting the development process into smaller, manageable releases. We began with the MVP, then iterated on features like granular invoice & proforma notifications, private Slack channels, real-time cost anomaly notifications, more in-app notifications, and MS Teams support. At each stage, we validate the solutions to ensure that we’re heading in the right direction.

We also make sure to keep learning and adapting through ongoing user research and analyzing the impact of each release. This continuous discovery and delivery process ensures that we are solving the right problems and meeting both business and customer needs.

The Notification Center has made communication more relevant, efficient, and scalable for our customers. By focusing on real customer problems and using incremental development, we’ve turned complex needs into practical, powerful solutions.

Looking ahead, we’re excited to keep building on this progress, adding even more flexibility and customization options as we continue to learn from our customers. The journey doesn’t end here – we’re just getting started.