Savings, insights, response times, and engagements. Updated live. No curation.
Had problem with Ubuntu -> Ubuntu Pro convertion. Avi guided me how to do so I've succeded
Today
Dhiraj has been very helpful and did an excellent deep-dive on our case
Today
It would be useful to have a possibility in DoIT that allows us to understand the cost that we save by using our own 3 year savings plans compared to FlexSave. For example, this feature would show the following costs for a configurable timeframe: - Cost of all EC2 instances if they were fully on-demand (no flexsave; no savings plans) - Cost of all EC2 instances with only FlexSave - Current Cost of EC2 instances taking into account FlexSave and SavingsPlans
Today
AWS support was hesitant to admit there was a problem with their infrastructure, though the evidence pointed to it. Initially the blame was shifted towards us (the customer) with nothing to hold that statement. Trying to prove this indeed was an event with AWS infrastructure took time and effort of our own, even though they had all necessary information, and more. They embarked on a thorough investigation only when we followed up with questions and concerns about the holes in their statement regarding this event. As expected, the investigation showed they exhibited performance degradation due to a bug which triggered as they performed maintenance on DynamoDB. In the end, I am happy to see that the issue was understood, pinpointed and since fixed.
Today
Logan provided a timely and clear response. This helps resolve the issue with the customer too.
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David was responsive and offered several options to help resolve this request. With his feedback and sharing of ideas we were able to resolve this issue internally.
Today
Tomer as always was very helpful. took the time to investigate, explain and even pining us when we were too busy to follow the ticket ourselves. Thanks for all the help!
Today
DoIT support is superb, I'd even say that Devanshu was much more helpful than AWS, but they helped too. Thanks a lot
Today
Thank you for the quick feedback on the topic, we are already developing the fix for the issue.
Today
Marcin was incredibly helpful and responsive during a complex bug ticket that involved working directly with Google engineers.
Today
Few comments: First, there's a problem with your ranking as I must pick either GOOD or BAD So I had an issue which couldn't resolved with the bot, I have escalated it to a human, and had to remind again after a week with no reply Now, once someone actually paid attention - the issue was resolved professionally and instantly; so how should I rank the entire experience? Good or Bad? That's a classic 7/10
Today
Was thankful for the enthusiasm I felt to treat our ticket. Achiad Friedman jumped on a call within short notice even though he was sick. Diego Viviani was also very helpful and left us with the feeling he went the extra mile in order to help us.
Today
The responses were really clear
Today
Very clear explanation of the issue and prompt solving from DoIT and AWS side.
Today
Received details confirming fixes to GCP which resolved our issues.
Today
Detailed investigation of Wayman helped to resolve issue in timely manner.
Today
Fast and useful
Today
Tyler Wengerd was awesome. He took the time to understand my use case to make the cloudflow solution fit. A big thank you to Tyler.
Today
A little back and forth was needed but we got there! Certainly appreciate John's level of detail and professionalism. This was our first interaction so I certainly understand him wanting to ensure he understood the issue before we pulled in Google.
Today
Very helpful and prompt answer to my questions
Today
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Cloudflow's new RDS End of Life alerts have allowed us to be more proactive on keeping our database instances up-to-date. The new solution gives us internal visibility ahead of time so that we can prepare for upgrades, instead of having to upgrade under pressure while incurring extended support costs.
Jon Fairbanks, Site Reliability Engineering Manager
PerfectScale cut 40% off our total EKS spend, and the automations handle what used to take our team 20 hours a month. Now we spend that time on reliability and performance instead of chasing cost metrics.
Caio Cristo, Director of Infrastructure/SRE
What I really like about DoiT's approach is that you're very hands-on and proactive. Satyam would ping me a few times a sprint, letting me know about the most current features, checking in on how things are going. When we are going through a peak time, that proactiveness makes a real difference. Satyam always comes through whenever we need support and helps us leverage the right experts to get us where we need to be.
Chiamaka Ibeme, Engineering Manager, Platform
SELECT has made important cost data readily accessible. I will often pull it up during engineering design reviews so we can quickly evaluate cost impact and projections and factor that into our design decisions.
Douglas Zickuhr, Senior Data Platform Engineer at Personio
I love clicking through SELECT to understand how our environment and workloads are evolving. I probably check it every day. It's coffee and SELECT for me every morning.
Ian Fahey, Senior Analytics Engineer at Loop
You guys have the best UI experience that I've had of any software. It's like you just read my mind where, like, oh, I wish I could click there. Oh, I can
Diana Koshy, Sr. Director of Data Engineering at Kargo
SELECT feels like exactly what Paul and I would have built if we had locked ourselves in a room for 18 months to create our ideal monitoring solution.
Devin McGee, Data Engineering Lead at Home Chef
SELECT dramatically lowers the cognitive load to understanding Snowflake costs. I'm able to sit there and easily understand what's driving the cost. Not to blow smoke up your ass, but it's just so easy to do in your platform
Blake Baggett, Head of Data Operations at Entain
One of the most helpful cost rituals we've setup from SELECT is the weekly spend digest sent to Slack. I can start high level and ensure things are in check. If not, I can very quickly drill down into specific workloads which may have driven the cost spike and remediate them before they become a bigger issue.
Michael Revelo, Manager of data and analytics engineering at ClickUp
Through SELECT's automated savings feature and deep cost visibility, we were able to instantly lower our Snowflake spend by over 40% and achieve a 20X ROI on our SELECT investment.
Skyler Chi, SVP, GTM Productivity & Excellence at Exiger
Our costs had jumped up 3X as we scaled, so we're talking about 60% savings in Snowflake spend after adopting SELECT.
Edward Mancey, GTM Lead at Synthesia
DoiT was a true partner, not a vendor. They helped us understand the problem, refine the vision, and build something production-ready far faster than we could have on our own. Their expertise, responsiveness, and commitment made all the difference.
Dr. Anish Kapur, Founder & CEO, Promptly
DoiT's Customer Success and Forward Deployed Engineering teams work very closely with us. The regular sessions with our CSM keep us focused on the right priorities, and the FDEs provide the deep technical guidance we need to validate decisions and optimize our environment. That combination has been genuinely valuable for us.
Alexander Lundberg Santos, Platform Engineer at Extenda Retail
