Partnership with DoiT is extremely significant. We've been able to grow significantly over the last year, mostly because we could reinvest our resources in new technologies instead of new internal resources.
Jason Hartin, CTO
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Savings, insights, response times, and engagements. Updated live. No curation.
Unedited. Unfiltered. Unscripted.
Diego gave clear advice, was able to share some information about the Dataform roadmap that we wouldn't have otherwise had access to, and helped to escalate our Google internal ticket.
Today
Diegos persistence to challenge Google support for their lackluster answers was outstanding.
Today
Nikhil was patient with me when the scope changed, which I really appreciate!
Today
Not great, I was directed here by David Spenard after asking in the chat whether I should go to Google only then to be told to go to Google after all. Kind of a waste of a day
Today
Thank you very much for the detailed analysis, findings, and recommendations.
Today
Great support
Today
Tested the fix from AWS and it appears to be working! Thanks Diego for quickly escalating to AWS and getting this sorted.
Today
Hi Kefeng, I will review these suggestions and read the documents you shared. Thank you in advance for all of it.
Today
Great and to the point assistance with clear cut recommendations!
Today
The response was prompt and clear.
Today
I would like to take a moment to appreciate one of the best customer support experiences I have ever had. What truly stood out was the incredible level of ownership, dedication, and genuine willingness to help demonstrated by the support agent - Houssem Sabbegh. At no point did it feel like he was simply handling a customer’s issue as part of his job. Instead, he approached the problem as if it were his own, taking complete responsibility and showing a sincere commitment to getting it resolved. He patiently stayed on the call with us for nearly two hours, thoroughly investigating the issue, exploring possible solutions, and ensuring that every concern was addressed. Not once did he seem rushed, frustrated, or eager to close the conversation. His sole focus was on making sure that the issue was completely resolved and that we were satisfied with the outcome. This level of patience, accountability, professionalism, and customer-centric attitude is extremely rare and deserves special recognition. It is one thing to provide technical assistance, but it is something entirely different to genuinely care about a customer’s problem and remain committed until it is resolved. What impressed me the most was that he never treated our issue as just another support ticket. He made us feel that resolving our problem was just as important to him as it was to us. That kind of ownership and empathy makes an enormous difference in the overall customer experience. I have interacted with many customer support teams over the years, but this experience genuinely stands out as one of the absolute best. If every customer support professional demonstrated even a fraction of this level of dedication and ownership, customer service experiences would be significantly better everywhere. I sincerely appreciate his efforts and would strongly recommend that his exceptional work be acknowledged and recognized by the team. He is a fantastic example of what outstanding customer support should look like. A huge thank you for going above and beyond. Your dedication, patience, and commitment truly made a difference, and your efforts did not go unnoticed!
Today
Super fast and good help on this!
Today
The common belief among my team is that Zvi from IT Support is a god.
Today
Diego was on point.
Today
Great service, super nice people and well prepared as well
Today
Thanks Alex for the assistance
Today
Isidoro was very helpful in getting what I needed from AWS quickly
Today
Houssem was fast and knowledgeable. He presented options and recommendations, and most importantly we resolved the incident in a timely manner. Couldn't have asked for a better response! Thank you Houssem!
Today
This ticket took so long to "solve". The solution came from my end, and is something that goes against PerfectScale's recommendation from a few months ago. The root cause of the issue is still not solved: PerfectScale cannot detect issues (like OOM / CPU Throttling restarts) it causes itself, even if that leads to app instability. I can't be bothered to spend more time pushing for this on the ticket, but it's an obvious issue from the tool itself. Hope this comment helps the support improving :)
Today
DoIT provided exceptional technical expertise and dedicated support, enabling us to swiftly and successfully resolve a highly complex challenge within our GCP environment.
Today
Meet your team
What are Forward Deployed Engineers?
Unlike support teams that respond to tickets or consulting firms that deliver reports and leave, Forward Deployed Engineers work alongside your engineers.
They know your architecture, your business context, and your constraints. They come with the platform. Not the invoice.
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What they say
On integrating DataHub, the DoiT team was very hands-on to the point where DoiT support put together the first ingestion script and pipeline to unlock us.
Kyle Espinola, Head of Platform Engineering
“PerfectScale gives us the confidence to automate Kubernetes optimization while letting our engineers focus on building what matters.”
Josh Zarrabi, Infrastructure Engineer
“Without PerfectScale by DoiT, I don't know how we would do it. We'd have to have twice the number of people on my team to stay on top of it. With PerfectScale, we can focus on the more strategic issues.”
David Adkins, Director of Software and Platform Engineering
Connecting IBM and AWS privately was the piece we needed to get right, and we wanted to move faster on it than we could on our own. DoiT worked through the options with us, found the subnet overlap that was breaking the routing, and made it stable. That unblocked everything else.
DevOps Lead, Software Projects
Attribute™'s platform is truly unique. We now have crystal-clear visibility into our cloud spend at the workload and tenant level, and that insight has already led to actionable savings and powerful insights as we further scale our service.
Paul White, VP of Engineering, Shasta Cloud
We have worked with DoiT for many years, and there has been an increasing number of capabilities and features in DoiT Cloud Intelligence. We've embedded features such as Cloud Analytics and Reports in our own FinOps processes, it's become core to what we do.
Martin Lee, Director of Operations
DoiT gave us the confidence to move from experimentation to production. They helped us understand the right way to build AI for the real world.
Milad Rezazadeh, CTO
Attribute™'s cost grouping technology took our cost visibility and allocation to a whole new level. Now, our teams are fully accountable for their budgets, significantly improving our cloud efficiency and helping us minimize unnecessary costs.
Eli Zilbershtein, Head of DevOps, Hippo
You can't tag a customer in a multi-tenant environment. Attribute™ finally shows us what each customer costs and what's driving those costs.
Omri Cohen, Director of Engineering, Platform
Attribute™'s data is truly unmatched. No other solution on the market could deliver the precise customer cost and usage profiles we needed in such a complex infrastructure. Within weeks, the data from Attribute™ transformed our understanding of cost structures, influencing key strategic decisions in pricing, renegotiations, and market positioning.
Jonathan Langer, COO, Claroty
Attribute™ simplified tracking customer costs in our multi-tenant environments. Customer cost measurement is now clear and standardized, and finance gets the business context they need. Integration was quick and required no changes.
Kfir Lippmann, CFO, Salt Security
Attribute™ translates complex cloud bills into actionable, business-centric insights that empower our engineering teams to take true ownership of their costs.
Balamurugan Mohandossgandhi, Head of IT and Infrastructure, PropertyGuru